Privacy Policy

Privacy Policy for Quantum

Version 2.0 – Date 25/9/2024

1. Policy Purpose

This Privacy Policy outlines how Quantum collects, uses, and discloses your Personal Data in compliance with applicable laws, specifically the Saudi Personal Data Protection Law (PDPL), issued under Royal Decree No. (M/19) dated 9/2/1443H and amended by Royal Decree No. (M/148) dated 5/9/1444 AH.

2. Policy Scope

This policy applies to Quantum’s clients, partners, employees, contractors, and any third parties that interact with or process Personal Data on behalf of Quantum. It also applies to all individuals within the Kingdom of Saudi Arabia whose Personal Data is processed by Quantum.

3. Definitions

• Account: A unique account created for You to access Quantum’s services.
• Company: Quantum, referred to as “We,” “Us,” or “Our” in this policy.
• Cookies: Small files placed on Your device by a website, used to track your activities and preferences.
• Country: The Kingdom of Saudi Arabia (KSA).
• Device: Any device capable of accessing Quantum’s services, such as a smartphone or computer.
• Personal Data: Any information that directly or indirectly identifies an individual, including but not limited to name, identification number, contact details, and any other personal information defined by applicable laws.
• Service Provider: Any third-party entity that processes Personal Data on behalf of Quantum.
• Usage Data: Information automatically collected from the use of our services, such as time spent on a page or access logs.
• You: The individual accessing or using Quantum’s services.

4. Collecting & Using Personal Data

4.1 Types of Data Collected

Quantum collects Personal Data from users and partners through the following methods:

• Direct input from You.
• Third-party sources.
• Automated tracking technologies, such as cookies.

Personal Data may include:

• Contact details (e.g., name, email address, phone number, address).
• Account login information (e.g., username and encrypted password).
• Usage Data, such as the duration of visits, pages viewed, and device identifiers.

4.2 How We Use Your Data

We use your Personal Data for:

• Providing and improving our services.
• Personalizing your experience.
• Complying with legal obligations.
• Conducting analytics and generating reports.
• Sending updates and relevant marketing communications, provided you have not opted out.

5. Data Sharing and Disclosure

Quantum does not share your Personal Data with third parties except as outlined in this policy. We may share aggregate, non-personally identifiable data with advertisers. Additionally, your Personal Data may be shared in the following instances:

• With Service Providers: To support the operation of our services.
• For Legal Compliance: To comply with applicable laws or respond to lawful requests.
• Business Transfers: In case of mergers or acquisitions, your Personal Data may be transferred as part of the transaction.

6. Data Security

Quantum takes data security seriously. We implement robust security measures such as encryption and access controls to safeguard your information. Regular security audits are conducted to maintain data integrity. In case of a security breach, Quantum will take prompt action in compliance with Saudi PDPL and inform the relevant authorities and affected individuals.

7. International Data Transfers

Quantum may store and process Personal Data in jurisdictions outside the Kingdom of Saudi Arabia, including countries that may not offer the same level of data protection. We take appropriate measures to ensure that your data is protected in line with applicable laws.

8. Data Retention

We retain your Personal Data for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Upon the cessation of the purpose for which it was collected, we will either anonymize or securely destroy the data, unless retention is required by law.

9. Your Rights

As a data subject under the Saudi PDPL, you have the following rights:

• Right to Information: Be informed about the reasons for collecting your Personal Data and how it is processed.
• Right to Access: Request access to your Personal Data and obtain a copy.
• Right to Rectification: Request correction or completion of inaccurate or incomplete Personal Data.
• Right to Erasure: Request the deletion of your Personal Data, subject to legal obligations.
• Right to Object: Object to the processing of your Personal Data in certain circumstances.

To exercise any of these rights, please contact us at customercare@quantums.sa.

10. Cookies and Tracking Technologies

Quantum uses cookies and similar technologies to enhance your experience. You can manage or disable cookies through your browser settings. For more information, refer to our Cookies Policy.

11. Updates and Changes

Quantum may update this Privacy Policy periodically. We will notify you of significant changes through our platform or via email. By continuing to use our services after being notified of these changes, you acknowledge and agree to the updated terms.